FURNITURE SERVICE REGULATIONS

We thank you for purchase and sincerely we hope that it long time will give to you only pleasure. However, in order to avoid the problems, capable to sadden pleasure of purchase, convincingly we ask you to take into consideration the Information for consumers and to follow its recommendations. Making goods choice, show discretion concerning the sizes, style, the form and other similar qualities of furniture as the right to exchange of the goods of the appropriate quality, provided by item 25 of the Law of the Russian Federation «About protection of the rights of consumers» from 07.02.92 2300-1, according to the Governmental order of the Russian Federation from 19.01.98 №55 on furniture doesn't extend.

1. Furniture acceptance.

 At goods reception (as in warehouse, and in-home) don't neglect check of the got furniture about its completeness and external qualitative signs. Check is recommended to be carried out, opening packing of all subjects by their survey (first of all: obverse panels, mirrors, glass surfaces, etc.) For the purpose of detection of visible defects (scratches, having chopped off, the dents, essential differences of the invoice and (or) shades of the materials making uniform surface (for this purpose compared subjects are exposed by number with each other)) and absence of completing accessories. Remember that acceptance of furniture without instructions on lacks of furniture products which could be established at usual way of acceptance, (apparent defects), deprive of the right of the buyer further on them to refer. Isn't lack (defect) of the goods presence in its elements of the features caused by stylistic idea of the manufacturer of initial materials or natural origin of initial materials, in particular: insignificant differences of the invoice and (or) shades of file of furniture, natural interline interval, natural stone, etc. On wooden and (or) шпонированных furniture elements defects of wood on obverse surfaces are supposed: knots light both dark and other to 15 mm; свилеватость, eyes, pockets in length no more than 20 mm, width 1,5 mm, depth of 3 mm. Wrinkles on facing material of the soft elements, arising after removal of loadings and disappearing after smoothing (hand), also aren't defect.

 2. Furniture delivery.

 Represents moving (loading, transportation, unloading, lifting, transport экспедирование) furniture from place of its acquisition to the place specified by the Customer (on the house, etc.). It is recommended to use service in delivery and assemblage of the furniture given by the seller or firm by the supplier.

3. Furniture assemblage

 It is not recommended to make independent assemblage of the furniture got in the disassembled kind, or its "repair", "improvement", and also to resort for these purposes to the help of experts of doubtful qualification. Simplicity of assemblage obvious at first sight - seeming: professionalism is necessary for correct assemblage (presence of necessary knowledge and skills; knowledge of technological features of manufacturing of furniture products the various enterprises of furniture branch; knowledge of properties of materials and designs; receptions of processing, sequence of installation and connection; compatibility and admissibility of application of the additional equipment, etc.) Term during which the furniture saves beauty and serviceability, considerably depends on conditions of its operation.

4. The general conditions on operation (storage) and leaving

 Adhering to some simple practical advice, you can always support all elements of your furniture in the best condition. Climatic characteristics and environment conditions. It is very important to understand, how much climatic characteristics and environment conditions can affect appearance and qualitative characteristics of furniture. As furniture products are sensitive to light, humidity, dryness, heat and cold, it is recommended to avoid duration of influence of one or several these conditions as it calls the accelerated ageing of paint and varnish covering, коробление and deformation of wooden elements of furniture, ageing of materials of upholstery.

? Light. Don't suppose direct influence of solar beams on furniture products. Long direct influence of light on some sites can call fall of their chromatic characteristics in comparison with other sites which were exposed to radiation less. In case of replacement and-or addition of components during the various moments of time there can be colour distinction of the elements, making furniture. The given distinction which becomes less appreciable eventually, is absolutely natural and consequently can't be considered poor quality of furniture product.

? Temperature. High values of heat or cold, and also sudden temperature drops, can seriously hurt furniture product or its parts. Furniture products shouldn't be located less 1м from heat sources. The recommended temperature of air at storage and (or) operation + 10оС - + 25оС. Don't suppose hit on furniture products of hot subjects (irons, ware with boiled water, etc.) or long influence of radiations calling heating (light of powerful lamps, неэкранированные microwave radiators, etc.)

? Humidity. Recommended relative humidity of site of furniture product of 60 %-70 %. It is not necessary to support for an appreciable length of time conditions of extreme humidity or dryness indoors, and furthermore – their periodic change. Eventually such conditions can affect integrity of furniture products or their elements. Nevertheless, if you have created such conditions it is recommended to air more often premises and, as far as possible, to use dehumidifiers or humidifiers of air for humidity normalisation. It is not necessary to support for an appreciable length of time conditions of extreme humidity or dryness indoors, and furthermore – their periodic change. Eventually such conditions can affect integrity of furniture products or their elements. Nevertheless, if you have created such conditions it is recommended to air more often premises and, as far as possible, to use dehumidifiers of air for humidity normalisation. Always contain furniture surfaces in full dryness. Surfaces of details of furniture should be wiped dry soft fabric (flannel, cloth, plush, миткаль).

Care of working surfaces (table-tops, sinks, etc.) As a rule, it should be carried out by damp fabric, поролоновой sponge or special brushes, it is possible with application of corresponding washing-up liquids. It is recommended to clear any part of furniture as soon as possible after it was soiled, If you leave pollution for some time danger of education of divorces, stains and damages of furniture products and their parts considerably raises. In case of proof pollution it is recommended to use special cleaners which are presented now in wide enough assortment and, besides appropriate clearing qualities, possess polishing, protective, preserving and other useful properties. In this case it is necessary to follow instructions of manufacturers of cleaners about order and area (for what surfaces and materials are intended) their applications. In the absence of special means leaving (cleaning) with application of small amount of water solution of neutral washing-up liquid (for example, 2 %-моющего means, 98 %-воды) is supposed also. On termination of any cleaning to dry up (dry to wipe) all parts which were exposed to damp cleaning. It is recommended to pay special attention on internal and a little ventilated parts, on extremity and on connection points. Remember that it is impossible to use for cleaning of fabric, sponge or the gloves impregnated with products which shouldn't come into contact to cleared materials.

? Excited environments and abrasive materials. At all don't suppose influence on furniture products of aggressive liquids (acids, alkalis, solvents, etc.), products containing such liquid or their steams. Similar substances and connections are chemically active – reaction with them will entail negative consequences for your property and even health. Also it is necessary to remember that some specific washing (cleaning) structures can contain high concentration of aggressive chemical substances and (or) abrasive structures. Application of similar washing-up liquids is inadmissible!

? Glass surfaces. First of all, it is necessary to remember, glass surfaces are fragile and consequently can break in case of blow. Don't spend on surface, and don't strike their heavy firm subjects. Any movement of tables with glass table-top is necessary for carrying out only for legs. For cleaning use special means for glasses. It is not necessary to use the means possessing abrasive properties, and also sponges with covering from metal fibrelike or стружечного material at cleaning. 5. Features of operation of furniture for sitting and lying. Furniture for sitting and lying (armchair, chairs, stools, beds, банкетки, padded stools, sofas, sofa bed, armchairs-beds, couches, ottomans, benches, etc.) It is functionally intended only for sitting and lying, accordingly. It is not recommended to rise feet on products, to sit on armrests. In order to avoid accidents and damage of the furniture bought by you don't allow to jump to children on bed, sofa, and also to shake on chairs and armchairs (except for rocking-chairs). At operation of furniture for sitting (chairs, stools, couches, ottomans, benches, etc.) loading is supposed: in vertical direction – to 100 it is given *; in the direction which is not coinciding with vertical axis - to 30 даН*. Static durability of armrests in horizontal (lateral) direction - 30 it is given *, and in vertical, - 70 даН*. The note: * - to Loading (effort) in 1 it is given approximately corresponds to weight influence in 1 kg. In order to avoid breakages at operation, it is recommended head back of bed (except children's and metal) to lean to wall or other flat vertical support.